Frequently Asked Questions

Add7 FAQ —
Answers to All Your Questions

Have questions about using add7? You'll find all the answers right here. From registration to withdrawal, bonuses to gaming — everything is clearly explained in one place.

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What can we help you with?

Detailed information about all add7 services and features is available in the sections below. Select the topic you have a question about.

Registration & Login

Find answers to all your questions about account registration, password reset, login issues, and account verification — all in one place.

Deposits & Withdrawals

Learn about deposit and withdrawal rules, limits, and processing times for bKash, Nagad, Rocket, and bank transfer.

Bonuses & Promotions

Find out everything about how to claim and use the welcome bonus, daily rewards, cashback, and referral bonuses.

About Gaming

Find rules, strategies, and troubleshooting tips for casino games, slots, fish games, and betting.

VIP Program

Learn about VIP tiers, point earning, exclusive perks, and extra bonuses available through the VIP program.

Security & Privacy

Learn about account security, personal data privacy, responsible gaming, and how to close your account.

Detailed FAQ

About add7 Frequently Asked Questions

All Questions Registration Payment Bonus Gaming Security
Registration & Login

All you need to register on add7 is an active Bangladeshi mobile number and a password. The entire process takes just 2-3 minutes. Please note that add7 is for users aged 18 and above only. Make sure to provide accurate information at registration, as identity verification may be required at the time of withdrawal.

No, add7's policy allows each person to hold only one account. Creating multiple accounts using the same mobile number, bank account, or device is strictly prohibited. If multiple accounts are detected, all of them may be closed and any accumulated balance may be forfeited.

On the login page Go to the login page and click "Forgot Password?" Enter your registered mobile number and an OTP will be sent to your phone. Use the OTP to set a new password. The whole process takes just 2–3 minutes. For your security, use a strong password that includes uppercase letters, numbers, and special characters.

Yes, but to change your mobile number you'll need to contact the add7 support team. After verifying your identity, the team will complete the process on your behalf. For security reasons, this cannot be done on your own — it's there to keep your account safe.

First, make sure you are entering the correct mobile number and password. Then clear your browser cache and cookies and try again. Check your internet connection, and if you are using the app, make sure it is up to date. If the problem persists, contact our 24/7 support team — help is available in Bangla.
Deposits & Withdrawals

The following deposit methods are available on add7:
  • BKash (Personal & Merchant)
  • Nagad
  • Rocket (Dutch-Bangla)
  • Bank Transfer
  • Cryptocurrency (USDT, BTC)
All methods are secure and funds are credited to your account instantly.

The minimum deposit on add7 is just BDT 500. Maximum deposit limits vary by method — for bKash and Nagad, the limit is BDT 25,000 per transaction. Bank transfers allow for higher limits. Higher limits may apply for VIP members.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Requests made after 10:00 PM may be processed the following day. KYC verification must be completed before submitting a withdrawal request.

add7 generally does not charge any platform fees for withdrawals. However, payment gateway or bank fees may apply. If you haven't met the wagering requirements for a bonus, any winnings derived from that bonus cannot be withdrawn — so make sure you read the bonus terms carefully.

Wait 5–10 minutes first — minor delays can sometimes occur due to network issues. If the deposit still does not appear, contact the support team with your transaction ID and a screenshot. Having proof on hand helps resolve issues faster.
Bonuses & Promotions

After registering on add7, you'll receive an attractive welcome bonus on your first deposit. The bonus amount may vary from time to time, so Promotions Page here. The bonus option must be active at the time of deposit to receive the bonus.

No, bonuses cannot be withdrawn directly. Every bonus comes with wagering requirements — meaning the bonus amount must be wagered a specified number of times. Only after those conditions are met can any winnings from the bonus be withdrawn. Each bonus has its own individual terms and conditions.

Logging into add7 every day gives you a chance to earn a daily login bonus. The more consecutive days you log in, the higher your rewards. There are also daily deposit bonuses, cashback offers, and extra promotions on special occasions. To see the latest offers, Promotions Page Check regularly.

Invite friends to add7 and earn referral bonuses. When a friend registers using your referral code and makes their first deposit, you get a bonus. The more friends you bring in, the more you earn. For full terms and conditions, On the Promotions page You will receive.
About Gaming

add7 offers an extensive game library:
  • Live Casino: Baccarat, Roulette, Blackjack, Poker, Dragon Tiger
  • Slot Games: 1,000+ slots — classic & video slots
  • Sports Betting: cricket, football, tennis, kabaddi, and 100+ more sports
  • Fish Game: An exciting fishing game that blends skill and luck
All games are available on both mobile and desktop.

All games on add7 use certified RNG (Random Number Generator) technology, meaning every result is completely random and unbiased. Live Casino games are streamed in real time with live dealers. add7 is a licensed platform and fairness is verified through regular third-party audits.

If you get disconnected, add7's system automatically saves your game progress. When you log back in, your game will resume from where you left off. For live games, if you disconnect mid-round, the result of that round is recorded on the server. If you experience any issues, contact the support team.

Yes, all games on add7 are fully optimized for mobile. You can play directly from your browser or App Download for a better experience. The add7 app runs smoothly on both Android and iOS. Enjoy faster loading, push notifications, and biometric login.
VIP Program

You are automatically enrolled in the VIP program as soon as you create your add7 account. Earn points by playing games and advance through progressively higher VIP tiers. Each tier comes with exclusive benefits, special bonuses, and the opportunity to receive a personal account manager. To learn more, VIP Page here.

VIP points are automatically earned with every bet you place. Regular play, larger deposits, and participation in special events earn you bonus points. Points can be redeemed for bonus cash, free spins, and exclusive rewards. A full breakdown of your points is available on your account dashboard.
Security & Privacy

add7 takes the security of your personal and financial data seriously. We use 256-bit SSL encryption that provides bank-level protection. Your information is never sold to third parties. To learn more, Privacy Policy Read.

Yes, add7 supports two-factor authentication (2FA). When you log in, an OTP is sent to your mobile for an extra layer of account security. You can enable 2FA from your account settings. Once active, your account stays protected even if your password is compromised.

add7 is committed to responsible gaming. You can set your own daily deposit limits, weekly loss limits, and self-exclusion periods. A cooling-off period is also available to help you stay in control of your gaming. To learn more, Responsible Play View page.

To close your account, contact the support team. Make sure to withdraw your balance before closing. You can also deactivate your account temporarily or permanently through self-exclusion. add7 respects this as a responsible decision.

Didn't find your answer here? If the questions above haven't resolved your issue, add7's 24/7 customer support team is always ready to help. Reach us via live chat, email, or our helpline — any time, for any question.

Add7 is one of Bangladesh's most trusted online gaming platforms. Thousands of active members enjoy casino games, slots, betting, and fish games on add7 every day. From registration to withdrawal, every step is simple, fast, and secure.

The add7 FAQ section is updated regularly so you always have access to the latest information. Any new features or changes will be reflected on this page. To learn more about add7, About Us View page.

Remember — gaming is for entertainment, not addiction. add7 always promotes responsible gaming. Set your own limits and play for fun.

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